Return & Refund Policy

Welcome to Tech Devices Direct. We are committed to providing quality computer hardware, components, networking equipment, and electronic products. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Customers may request a return within 7 days of receiving their order if:

  • The product arrives damaged or defective.
  • An incorrect item has been delivered.
  • The product received does not match the order details.

To qualify for a return:

  • The item must be unused and in its original condition.
  • Original packaging, accessories, manuals, and documentation must be included.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to misuse, negligence, or improper installation.
  • Products with missing accessories, manuals, or packaging.
  • Special-order or customized products.
  • Software licenses, downloadable products, or digital goods.
  • Products showing signs of physical damage caused after delivery.

Refund Process

After receiving and inspecting the returned item, Tech Devices Direct will review the return request and notify the customer of the outcome.

If approved:

  • Refunds will be processed using the original payment method where applicable.
  • Processing times may vary depending on payment providers and financial institutions.
  • Original shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Order Number
  • Product Name
  • Photos of the item and packaging
  • Description of the issue

Our team will investigate the matter and provide a suitable resolution, including replacement, exchange, or refund where applicable.

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, an alternative solution may be offered.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong product was delivered.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

Order Cancellation

Orders may be canceled before shipment. Once an order has been processed or dispatched, cancellation requests may not be accepted.

Contact Us

For return, refund, exchange, or cancellation inquiries, please contact Tech Devices Direct through our Contact Us page. Our team will assist you as quickly as possible.